UniversalBus Privacy Policy
This policy applies to all products and services provided by UniversalBus, including the UniversalBus official website and WeChat platform. Before using our website, WeChat platform, products, or services, please carefully read and understand this Privacy Policy.
1. How We Collect and Use Your Personal Information
During your use of various services provided through the UniversalBus official website (hereinafter referred to as “this website”), we need to collect certain information from you to help you become our user, provide better services, optimize your user experience, and ensure security.
1. Account Creation Information
When you register a personal user account on this website, you need to provide your mobile phone number and WeChat subscription information. We collect this information to help you create an account. If you refuse to provide such information, it may affect your registration and use of our services.
2. Online Payment
When you purchase services through this website, you may choose payment services provided by third-party payment institutions that cooperate with us. The payment service providers themselves do not collect your personal information. However, we need to share your order number and transaction amount information with payment institutions to enable them to confirm your payment request and complete the payment process.
2. How We Protect Your Personal Information
1.
We have adopted security protection measures that comply with industry standards to protect the personal information you provide and prevent unauthorized access, disclosure, use, modification, damage, or loss of data. We will take all reasonable and practical measures to protect your personal information.
3. Your Rights
In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we protect your rights regarding your personal information as follows:
1. Access Your Personal Information
You have the right to access your personal information, except in circumstances where laws and regulations provide otherwise.
2. Correct Your Personal Information
When you discover that the personal information we process about you is incorrect, you have the right to request corrections. You may submit a correction request via email.
3. Delete Your Personal Information
You may request deletion of your personal information under the following circumstances:
① If our processing of personal information violates laws and regulations;
② If we collect or use your personal information without obtaining your consent;
③ If our processing of personal information violates our agreement with you;
④ If you no longer use our products or services, or you voluntarily cancel your account;
⑤ If we no longer provide products or services to you.
After you delete information from our services, we may not immediately remove the corresponding information from our backup systems, but we will delete such information when the backup system is updated.
4. Responding to Your Requests
To ensure security, you may need to submit a written request or provide other proof of your identity. We may first require you to verify your identity before processing your request.
For reasonable requests, we generally do not charge fees. However, for repeated requests or requests beyond reasonable limits, we may charge certain costs depending on the circumstances.
We may refuse requests that are unnecessarily repetitive, require excessive technical resources (such as developing new systems or fundamentally changing existing practices), create risks to the legitimate rights and interests of others, or are highly impractical (such as requests involving information stored in backup disks).
We will be unable to respond to your requests in the following situations:
① Requests related to fulfilling legal obligations by the personal information controller;
② Requests directly related to national security or defense security;
③ Responding to the request would seriously harm the legitimate rights and interests of the individual or other individuals, organizations;
④ Requests involving trade secrets.
5. How to Contact Us
Contact Email: admin@UniversalBus.cn
① If you have any questions regarding this UniversalBus Privacy Policy or matters related to our services (including inquiries and complaints), you may contact us through our official WeChat account: UniversalBus, official Weibo, or Enterprise WeChat customer service hotline. In addition, we have established a dedicated feedback channel, and you may send your comments or suggestions to:
② After receiving your comments or suggestions and verifying your identity, we will respond as soon as possible within 30 days. Under normal circumstances, we will not charge service fees for this. However, you understand and acknowledge that we may be unable to respond to your request in the following situations:
- Matters related to national security or defense security;
- Matters related to public safety, public health, or major public interests;
- Matters related to criminal investigations, prosecutions, or trials;
- Sufficient evidence indicates that you have acted with malicious intent or abused your rights;
- Responding to your request would seriously harm the legitimate rights and interests of you or other individuals or organizations.
③ If you are not satisfied with our response, or if our handling of your personal information infringes upon your legitimate rights and interests and we refuse to improve after receiving your feedback, you may file a complaint or report to regulatory authorities such as market supervision departments or public security authorities.
4. Other
① The interpretation and dispute resolution of this UniversalBus Privacy Policy shall be governed by the laws of mainland China. Any disputes related to this Privacy Policy shall be resolved through friendly negotiation between both parties. If negotiation fails, you agree to submit the dispute to the People’s Court located where UniversalBus is registered.
② The headings of this UniversalBus Privacy Policy are provided for convenience and readability only and shall not affect the meaning or interpretation of any provisions in the main text.